Terms of service

Celucio™ – Terms of Service

Last Updated: May 2026

Welcome to Celucio™. These Terms of Service (“Terms”) govern your access to and use of our website, content, and products.

By visiting our site or purchasing from us, you agree to these Terms as well as our Privacy Policy, Refund & Return Policy, and Shipping Policy (together, the “Policies”). If you do not agree, please do not use our site.

1. About Us

  • Store name: Celucio™

  • Email: info@celucio.com

  • Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.

2. Eligibility & Use

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental or guardian consent. You agree to use this website only for lawful purposes and to provide accurate, current, and complete information when making a purchase.

3. Products, Pricing & Orders

  • We sell physical lifestyle and home products. All orders are subject to availability and confirmation.

  • Prices are displayed in your selected currency and include applicable taxes where required.

  • International customers may be responsible for customs duties, VAT, or import fees charged by their country.

  • We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, pricing errors, or stock unavailability). If cancelled after payment, you will receive a full refund.

  • All sales are final once an order is submitted. Please refer to our Refund & Return Policy for details.

4. Fulfillment & Shipping

  • Orders are processed through our global fulfillment network.

  • Estimated delivery times are typically 6–12 business days, depending on destination and customs.

  • Delivery estimates are not guaranteed. Once shipped, the risk of loss passes to you.

  • We are not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.

  • If a package is missing, contact us at info@celucio.com.

5. Returns, Refunds & Exchanges

  • All requests are governed by our Refund & Return Policy.

  • Orders cannot be cancelled once submitted, as processing begins automatically.

  • Refunds are generally issued only for defective or damaged items.

6. Product Information & Variations

We strive for accuracy, but slight differences in color, finish, or dimensions may occur due to lighting or manufacturing processes. These variations do not constitute defects.

7. Customer Reviews & User Content

By posting reviews or photos, you grant Celucio™ a worldwide, royalty-free license to use that content for marketing purposes. We reserve the right to remove content that violates laws or our brand standards.

8. Intellectual Property

All content (images, text, designs, logos) is owned by or licensed to Celucio™. You may not copy or exploit any content without our written consent.

9. Fraud Prevention & Chargebacks

Filing a chargeback without first contacting us may delay resolution. We reserve the right to refuse service or disable accounts engaged in fraudulent activity or abuse of the dispute system.

10. Warranties & Disclaimers

Our products and website are provided “as is.” We disclaim all implied warranties to the maximum extent allowed by law. Your statutory consumer rights remain unaffected.

11. Limitation of Liability

To the fullest extent permitted by law, Celucio™ shall not be liable for indirect or consequential damages. Our total liability shall not exceed the amount you paid for the product involved.

12. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy (compliant with GDPR/CCPA).

13. Promotions & Gift Cards

Promotional codes cannot be redeemed for cash or combined with other offers unless expressly stated.

14. Policy Updates & Changes

We may update these Terms at any time. Continued use of our site after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Switzerland. We encourage you to contact info@celucio.com first to resolve any dispute amicably.

16. Severability & Entire Agreement

If any provision is found unenforceable, the remainder remains in full force. These Terms and our Policies constitute the entire agreement between you and Celucio™.

17. Contact Us

Questions about these Terms or your order?

  • 📧 Email: info@celucio.com